Shipping & Returns
Regular Ground Shipping: £8
FREE SHIPPING on all orders over £60
2-6 Business days depending on specific location.
All orders are processed and shipped out Monday through Friday, excluding public holidays. We do our best to process all orders within 1 business day. Please note as well that during sales periods, processing may take up to one additional business day due to high order volume.
Please note that orders cannot be shipped to P.O boxes.
Is my order insured?
Yes - Soladey insures every package from our door to yours!
How do I return an item?
You may return any item within 30 days of receipt for a refund (not including shipping) if:
1) You can show that Soladey has not performed better than a conventional toothbrush, and are therefore not satisfied with your Soladey experience*.
*Be aware of the correct usage for Soladey, as not following instructions can prevent beneficial results.
2) The product is obviously damaged upon receipt
3) You must obtain a Soladey Returns Authorization Number (RAN) by emailing us at firstname.lastname@example.org. When your returns authorization has been approved you will receive full instructions by email along with a unique returns number (RAN). Upon receiving your RAN, the merchandise must be returned to Soladey within 14 days of the RAN issue date.
Please note that we reserve the right to send items back to you at your own cost that have been returned to us after 30 days or that do not comply with the returns criteria detailed above.
I received a damaged or incorrect item, what do I do?
Very occasionally mistakes can be made in picking and packing your order or defective items can slip through our quality control. In such circumstances we want to make it as easy as possible for you to receive replacements or a refund (not including shipping).
You should inspect all deliveries from us as soon as possible after receipt to ensure that the items delivered have been received in the correct quantities in your order and are not damaged or defective. Please notify us of any issues with your order within 10 days of receipt.
Please note we will only accept the return and issue a refund of damaged items that have not been opened.
I need to cancel a pre-order, what do I do?
You may cancel a pre-order for a full refund (including shipping) as long as the order has not yet been processed and shipped. You will receive an email (sent to the email address provided during the checkout process) from us to confirm when the pre-order stock has arrived and is ready to be shipped.
Who pays for postage of returned items?
You are responsible for the shipment of returns back to us. If a returned item is not defective or sent in error by us, you will be responsible for the postage charges and the costs of any other services provided to you in connection with your purchase.
If you are returning an item because of an error on our part or because it is damaged or defective we will be happy to refund the postage costs incurred in sending the item to us. However, please note that we are unable to refund postage costs for damaged and defective items if you use a premium/expedited service, such as FedEx, UPS or DHL.
Any items returned to us are your responsibility until they reach us. Please ensure you package your return correctly to prevent any damage to the items. We recommend you use a postal service that insures you for the value of the goods you are returning, in the event of loss on the way back to us.
Delivery of replacement items
If items are returned to us because they were received damaged, then you will not be charged further delivery costs on shipment of an equivalent replacement item. We will ship replacement items to you under the same delivery option as you selected with your original order.
If we have a replacement in stock, we will ship your replacement when we have received and inspected your returned item. If the item is not in stock, we will provide an estimate as to when it will be likely available or provide a suitable alternative.
Once we have inspected your returned items and you have requested a refund, a refund will be issued the same way as the original payment method.